Difference between revisions of "Service Portfolio"
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[[Category:Service Manager]] | [[Category:Service Manager]] | ||
Revision as of 20:03, 3 October 2016
Home > Service Manager > Services
Introduction
In Service Manager, a Service is used to manage and define an area of the Service Desk that fulfills a particular business need for a customer. This is achieved using a combination of service levels, business process workflows, request routing, and subscriptions to each of the services. The number of defined services may range from a single service used to define and manage all IT requests, to a collection of categorized services, with each one providing a particular focus.
Administration
To create, view, or edit a Service, you need the Services Manager role associated to your Hornbill User account. Having this role will make the Services menu item visible under the Service Manager application icon.
Services List
The Services List provides a list of the services that are being managed within Service Manager. From here you can
- Create a New Service
- Delete a Service
- View a Service
The Services List is divided into three different sections based on their portfolio status of Pipeline, Catalog, or Retired.
The Services displayed will depend on their Service Access Status (Private / Open)