Service Manager Priorities
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Hornbill Service Manager is delivered with three out-of-the-box Priorities; High, Medium, and Low. If you find these are not suitable for your needs, it is possible to add and delete them as required. At present, there is just one set of Priorities used across all Services, Teams, and Request Types.
Accessing Priorities
Priorities are accessed via the "Services" menu item under the Hornbill Service Manager Menu. The "Services" menu item is only exposed if you have the "Services Manager" role associated to your User account.
Click on the Priorities tab to see the list of the existing Priorities
Creating a new Priority
- Click the "+ Create Priority" button located towards the right hand side of the screen.
- Provide a name for your new Priority and confirm by clicking "Create Priority"
- The new Priority will now appear in the Priority list
Priority Order
As you can see, any new priority is appended to the bottom of the list. To adjust the order, hover your mouse cursor over the priority until the cursor changes. Click and hold while dragging the priority to the desired location in the list and release.
Deleting a Priority
To delete a priority, click the 'x' that appears when hovering your mouse pointer over the Priority.