Service Manager Mailbox Plug-in

Home > Service Manager

Introduction Emails can be a common way for customers and users to report issues. These emails can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request from one of these emails. These options on the email will only be visible to those with access to Service Manager.

Related Articles Mailboxes

Settings

• Default progressive capture
• RegEx patterns

• com.hornbill.servicemanager.regex.incident.id
• com.hornbill.servicemanager.regex.serviceRequest.id
• com.hornbill.servicemanager.regex.problem.id
• com.hornbill.servicemanager.regex.knownError.id
• com.hornbill.servicemanager.regex.changeRequest.id