Service Manager Mailbox Plug-in

Introduction

Emails can be a common way for customers and users to report issues. These can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request. These options on the email will only be visible to those with access to Service Manager.

Options

• Raise a Request
• Update a Request

Settings

• Default progressive capture
• RegEx patterns

• com.hornbill.servicemanager.regex.incident.id
• com.hornbill.servicemanager.regex.serviceRequest.id
• com.hornbill.servicemanager.regex.problem.id
• com.hornbill.servicemanager.regex.knownError.id
• com.hornbill.servicemanager.regex.changeRequest.id