Difference between revisions of "Service Manager Mailbox Plug-in"
Jump to navigation
Jump to search
Line 1: | Line 1: | ||
+ | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
+ | __NOTOC__[[Main Page|Home]] > Service Manager | ||
+ | </div> | ||
+ | {|style="width: 100%" | ||
+ | |- valign="top" | ||
+ | |style="width:73%"| | ||
== Introduction == | == Introduction == | ||
− | Emails can be a common way for customers and users to report issues. These can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request. These options on the email will only be visible to those with access to Service Manager. | + | Emails can be a common way for customers and users to report issues. These emails can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request from one of these emails. These options on the email will only be visible to those with access to Service Manager. |
+ | |style="width:5%"| | ||
+ | | | ||
+ | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
+ | |||
+ | == Related Articles == | ||
+ | :* [[Mailboxes]] | ||
+ | |} | ||
== Raise a Request == | == Raise a Request == |
Revision as of 03:12, 8 March 2017
Home > Service Manager
IntroductionEmails can be a common way for customers and users to report issues. These emails can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request from one of these emails. These options on the email will only be visible to those with access to Service Manager. |
Related Articles |
Raise a Request
Update a Request
Settings
- Default progressive capture
- RegEx patterns
- com.hornbill.servicemanager.regex.incident.id
- com.hornbill.servicemanager.regex.serviceRequest.id
- com.hornbill.servicemanager.regex.problem.id
- com.hornbill.servicemanager.regex.knownError.id
- com.hornbill.servicemanager.regex.changeRequest.id