Difference between revisions of "Service Manager Mailbox Plug-in"
Jump to navigation
Jump to search
| Line 2: | Line 2: | ||
Emails can be a common way for customers and users to report issues. These can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request. These options on the email will only be visible to those with access to Service Manager. | Emails can be a common way for customers and users to report issues. These can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request. These options on the email will only be visible to those with access to Service Manager. | ||
| − | == | + | == Raise a Request == |
| − | + | ||
| − | + | == Update a Request == | |
== Settings == | == Settings == | ||
Revision as of 02:01, 8 March 2017
Introduction
Emails can be a common way for customers and users to report issues. These can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request. These options on the email will only be visible to those with access to Service Manager.
Raise a Request
Update a Request
Settings
- Default progressive capture
- RegEx patterns
- com.hornbill.servicemanager.regex.incident.id
- com.hornbill.servicemanager.regex.serviceRequest.id
- com.hornbill.servicemanager.regex.problem.id
- com.hornbill.servicemanager.regex.knownError.id
- com.hornbill.servicemanager.regex.changeRequest.id