Difference between revisions of "Service Manager Mailbox Plug-in"
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== Introduction == | == Introduction == | ||
| − | Emails can be a common way for customers and users to report issues. These can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request. | + | Emails can be a common way for customers and users to report issues. These can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request. These options on the email will only be visible to those with access to Service Manager. |
== Options == | == Options == | ||
Revision as of 02:01, 8 March 2017
Introduction
Emails can be a common way for customers and users to report issues. These can be received in Shared Mailboxes and using the Service Manager Email Plug-in you are able to either raise a new request or update an existing request. These options on the email will only be visible to those with access to Service Manager.
Options
- Raise a Request
- Update a Request
Settings
- Default progressive capture
- RegEx patterns
- com.hornbill.servicemanager.regex.incident.id
- com.hornbill.servicemanager.regex.serviceRequest.id
- com.hornbill.servicemanager.regex.problem.id
- com.hornbill.servicemanager.regex.knownError.id
- com.hornbill.servicemanager.regex.changeRequest.id