Difference between revisions of "Service Manager Experimental Features"
Line 18: | Line 18: | ||
:* Default is '''Off''' | :* Default is '''Off''' | ||
:* If enabled a user would require one of the following roles in order to use this feature - Incident Management Full Access, Change Management Full Access, Problem Management Full Access, Service Request Full Access | :* If enabled a user would require one of the following roles in order to use this feature - Incident Management Full Access, Change Management Full Access, Problem Management Full Access, Service Request Full Access | ||
− | : * This does not effect Authorisation Tasks, which can still only be completed by the assignee / owner | + | :* This does not effect Authorisation Tasks, which can still only be completed by the assignee / owner |
== Resolve Multiple Request from the Request List == | == Resolve Multiple Request from the Request List == |
Revision as of 18:17, 13 March 2017
Home > Service Manager> Experimental Features
IntroductionThe features listed here are subject to change. If they are promoted to live as supported features they will be documented in the appropriate location on the wiki and removed from the experimental list, equally if the feature is removed this will be documented here. These features can be enabled from the admin console, under Service Manager and Settings
Complete Someone else's TasksThis feature allows a user to complete tasks that are assigned to another person. Supporting teams of a service that is associated to a request will be respected otherwise if a request is not associated to a service, then the user can complete tasks that are assigned to the user's team(s) members.
Resolve Multiple Request from the Request List
This feature allows a user to multi-select and resolve or close requests from the request list view.
|