Difference between revisions of "Service Manager Configuration"

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{{Breadcrumb|[[Main Page|Home]] > [[Configuration]] > Service Manager|Service Manager Administration}}
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{{Section|
 
== Introduction ==
 
== Introduction ==
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The Service Manager Administration provides details of the configuration options for Service Manager which can be configured within the Administration portal.
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The Service Manager Administration provides details of the configuration options for Service Manager which can be configured within the Administration portal.|
  
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== Roles ==
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{{RightBox|Related Articles|
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[[File:RolesCard.png|right|Service Manager Roles]]
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:* [[Service Manager]]
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Hornbill Roles are used to group users with similar access requirements to the different applications or to Administration. Using roles takes away the need to manage rights on an user by user basis. A number of Roles are provided by Service Manager to use and allocate to users of the Service Manager app. Custom roles can also be created to meet any specific need.
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:* [[Self Service|Service Portal]]
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::* Service Manager Roles
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}}
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::* Create Roles
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}}
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::* View Role Details
 
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::* Assigning Users to Roles
 
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::* Managing rights and access for each Role
 
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<br>
 
  
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== Progressive Capture ==
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== Business Process Workflow ==
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{|cellspacing="10"
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== [[Service Manager Settings|Settings]] ==
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|-
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[[File:ManageAppSettingsCard.png|right|Service Manager Settings]]
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Settings allow you to fine turn your Service Manager app to just the way you want it. The settings give you options to set everything from email archiving to setting up the look and feel of your Services Portal App.
 
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<br><br><br><br><br><br>
 
  
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== Simple Lists ==
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| style="width:250px;border:2px solid #AAA; padding:1em;" |
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== Translations ==
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[[File:RolesCard.png|300px|link=https://docs.hornbill.com/servicemanager-config/setup/service-manager-roles/]]
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== Advanced Analytics ==
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| style="width:250px; border:2px solid #AAA; " |
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== Reports ==
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[[File:BusinessProcessCard.png|300px|center|link=Service Manager Business Process Workflow]]
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| style="width:250px; border:2px solid #AAA; padding:1em;" |
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[[File:ProgressiveCaptureCard.png|300px|link=https://docs.hornbill.com/servicemanager-config/customize/service-manager-capture-forms]]
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|-
  
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[[Category:Administration]]
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| style="width:250px; border:2px solid #AAA; padding:1em;" |
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[[File:AutoTaskCard.png|300px|link=https://docs.hornbill.com/servicemanager-config/customize/service-manager-auto-tasks]]
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| style="width:250px; border:2px solid #AAA; padding:1em;" |
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[[File:ManageAppSettingsCard.png|300px|link=https://docs.hornbill.com/servicemanager-config/advanced-tools-and-settings/application-settings]]
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| style="width:250px;border:2px solid #AAA; padding:1em;" |
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[[File:SimpleListsCard.png|300px|link=https://docs.hornbill.com/servicemanager-config/setup/service-manager-simple-lists/]]
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|-
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| style="width:250px; border:2px solid #AAA; padding:1em;" |
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[[File:TranslationsCard.png|300px|link=https://docs.hornbill.com/servicemanager-config/customize/service-manager-translations]]
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| style="width:250px; border:2px solid #AAA; padding:1em;" |
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[[File:AnalyticsCard.png|300px|link=https://docs.hornbill.com/esp-config/advanced-analytics/measures]]
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| style="width:250px;border:2px solid #AAA; padding:1em;" |
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[[File:ReortsCard.png|300px|link=Reports]]
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| style="width:250px; border:2px solid #AAA; padding:1em;" |
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[[File:entityviewercard.png|300px|link=https://docs.hornbill.com/esp-config/advanced-tools-and-settings/entity-explorer/]]
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| style="width:250px; border:2px solid #AAA; padding:1em;" |
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[[File:smemailcard.png|300px|link=https://docs.hornbill.com/servicemanager-config/email/routing-rule-templates/]]
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| style="width:250px; border:2px solid #AAA; padding:1em;" |
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[[File:smconfigurationcard.png|300px|link=Service Manager Config]]
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|}
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[[Category:HDOC]]

Latest revision as of 21:55, 22 April 2024

Home > Configuration > Service Manager Index

Introduction

The Service Manager Administration provides details of the configuration options for Service Manager which can be configured within the Administration portal.


Related Articles

RolesCard.png

BusinessProcessCard.png

ProgressiveCaptureCard.png

AutoTaskCard.png

ManageAppSettingsCard.png

SimpleListsCard.png

TranslationsCard.png

AnalyticsCard.png

ReortsCard.png

Entityviewercard.png

Smemailcard.png

Smconfigurationcard.png

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