Service Manager Advanced Analytics

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The Advanced Analytics feature allow users to create trending measures and define widgets from their Hornbill data. You will have the ability to create and share this content on Role based Dashboards and Slideshows.

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Service Manager Roles

In order to provide strategic business intelligence through reporting one of the key requirements is to define measures that are sampled and stored periodically. Once these measures are stored over a period of time the type of reporting possible is expanded considerably and introduces trending, performance measurement against goals and thresholds, and predictions based on historical trends.

  • Scorecards
  • Sparklines
  • Trending
  • Targets
  • Thresholds


Service Manager Roles

Widgets are provided to create plug in data that can be used to build Dashboards. Some widget types make use of existing measures and provide the ability to display them in a more appealing format. Certain widget types allow you to return and display data based on configuration carried out within the widget.

  • Data Charts
  • Scorecards
  • Target Counters
  • Lists of Data
  • List of Counters
  • Custom


Service Manager Roles

Role based Dashboards are used to display widget content. Customise each dashboard in terms of rows and columns, select widget content and sizes, set refresh rates and share with users, groups and roles.

  • Customise Rows and Columns
  • Widget Content
  • Set Refresh Rates
  • Access Controls


Service Manager Roles

Slideshows provide a way of automatically presenting a number of Dashboards one after another, and against definable transitions periods.

  • Create Multiple Slideshows
  • Daisy Chain Dashboards
  • Set Transition periods
  • Auto Play