Service Manager
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Getting going with Service manager (for Administrators)
What are you going to create a request about?
Create requests to log Incidents
What is the timeline in a request?
How do I resolve or close a request?
What do I get as defaults for Service Manager?
What Service Manager Roles exist?
How can I set up or change a workflow process?
What are response and resolution times?
How do I change how Progressive capture works?
How can I configure inbound emails to create and update requests?
How can I configure my company email server to work with Service Manager?
How can I set up an email template to automate responses?
What are Assets and Asset types?
How do I add, update, or remove an asset?