Difference between revisions of "Service Manager"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/index Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Service Manager|link=https://docs.hornbill.com/servicemanager-user-guide/index]] | ||
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{{breadcrumb|[[Main Page|Home]] > [[Applications]] > Service Manager|Service Manager}} | {{breadcrumb|[[Main Page|Home]] > [[Applications]] > Service Manager|Service Manager}} | ||
{{Section| | {{Section| | ||
==Introduction== | ==Introduction== | ||
| − | [[File:smNewIcon.png |right|95px|link= | + | [[File:smNewIcon.png |right|95px|link=]] |
Service Manager is a full-featured app for businesses of all sizes, implementing service management processes across your entire organization. From the simplest of service requests to full-featured ITIL-compatible capabilities, Service Manager is a comprehensive yet deceptively simple application to use, providing everything from end-user service portals, service catalog, service portfolio capabilities, asset and configuration management, incident, problem, change, release and more. | Service Manager is a full-featured app for businesses of all sizes, implementing service management processes across your entire organization. From the simplest of service requests to full-featured ITIL-compatible capabilities, Service Manager is a comprehensive yet deceptively simple application to use, providing everything from end-user service portals, service catalog, service portfolio capabilities, asset and configuration management, incident, problem, change, release and more. | ||
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}} | }} | ||
{{Section| | {{Section| | ||
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== Features == | == Features == | ||
| − | The Service Manager features are accessible using the menu in | + | The Service Manager features are accessible using the left hand menu bar in Hornbill. Availability of these features are based on role assignment. |
| + | [[file:smmenubaritems.png|right|link=|border]] | ||
=== [[Request List]] === | === [[Request List]] === | ||
The Request List is the key area for the day to day management of the queues of requests that have been raised. Each user can use a number of settings to display the information that it most relevant to the way that they work. From the request list, a user can view requests, raise new requests, access their own personal dashboard, and export the list of requests. | The Request List is the key area for the day to day management of the queues of requests that have been raised. Each user can use a number of settings to display the information that it most relevant to the way that they work. From the request list, a user can view requests, raise new requests, access their own personal dashboard, and export the list of requests. | ||
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}} | }} | ||
{{TOP}} | {{TOP}} | ||
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{{Section| | {{Section| | ||
== Self Service == | == Self Service == | ||
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|}} | |}} | ||
{{TOP}} | {{TOP}} | ||
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{{Section| | {{Section| | ||
==Plug-ins== | ==Plug-ins== | ||
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:*[[Service Manager Experimental Features]] | :*[[Service Manager Experimental Features]] | ||
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| − | + | [[Category:HDOC]] | |
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Latest revision as of 18:57, 2 May 2024
This document can now be found at its new location in the Hornbill Document Library.
