Difference between revisions of "Service Manager"
Jump to navigation
Jump to search
| (19 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/index Hornbill Document Library]. | ||
| + | |||
| + | [[file:hornbill-document-library.png|Service Manager|link=https://docs.hornbill.com/servicemanager-user-guide/index]] | ||
| + | <!-- | ||
| + | |||
{{breadcrumb|[[Main Page|Home]] > [[Applications]] > Service Manager|Service Manager}} | {{breadcrumb|[[Main Page|Home]] > [[Applications]] > Service Manager|Service Manager}} | ||
{{Section| | {{Section| | ||
==Introduction== | ==Introduction== | ||
| − | [[ | + | [[File:smNewIcon.png |right|95px|link=]] |
| − | Service Manager is a | + | Service Manager is a full-featured app for businesses of all sizes, implementing service management processes across your entire organization. From the simplest of service requests to full-featured ITIL-compatible capabilities, Service Manager is a comprehensive yet deceptively simple application to use, providing everything from end-user service portals, service catalog, service portfolio capabilities, asset and configuration management, incident, problem, change, release and more. |
| − | + | ||
| − | Service Manager | + | Inheriting the capabilities of the Hornbill platform, you can easily customize every aspect of your service experience without deep technical expertise or coding abilities. Service Manager includes numerous pre-canned business processes supporting IT, HR and Customer Service workflows ready to adapt and use for your own specific needs.| |
{{RightBox|In This Article| | {{RightBox|In This Article| | ||
:* [[#Features|Features]] | :* [[#Features|Features]] | ||
| + | :* [[#Self Service|Self Service]] | ||
:* [[#Plug-ins|Plug-ins]] | :* [[#Plug-ins|Plug-ins]] | ||
}} | }} | ||
{{RightBox|Related Articles| | {{RightBox|Related Articles| | ||
| − | :* [[Service Manager | + | :* [[Service Manager Configuration]] |
:* [[Employee Portal]] | :* [[Employee Portal]] | ||
| + | :* [[Customer Portal]] | ||
:* [[Service Manager Mobile]] | :* [[Service Manager Mobile]] | ||
| + | :* [[Service_Manager_Request_Types|Request Types]] | ||
}} | }} | ||
}} | }} | ||
{{Section| | {{Section| | ||
| + | |||
== Features == | == Features == | ||
| − | The Service Manager features are accessible using the menu in | + | The Service Manager features are accessible using the left hand menu bar in Hornbill. Availability of these features are based on role assignment. |
| + | [[file:smmenubaritems.png|right|link=|border]] | ||
=== [[Request List]] === | === [[Request List]] === | ||
The Request List is the key area for the day to day management of the queues of requests that have been raised. Each user can use a number of settings to display the information that it most relevant to the way that they work. From the request list, a user can view requests, raise new requests, access their own personal dashboard, and export the list of requests. | The Request List is the key area for the day to day management of the queues of requests that have been raised. Each user can use a number of settings to display the information that it most relevant to the way that they work. From the request list, a user can view requests, raise new requests, access their own personal dashboard, and export the list of requests. | ||
| Line 40: | Line 50: | ||
}} | }} | ||
{{TOP}} | {{TOP}} | ||
| − | + | ||
| + | {{Section| | ||
| + | == Self Service == | ||
| + | Self Service is ability for end users to track and managed requests that have been raised in Service Manager. There are two available portals provided for this; the Employee Portal and the Customer Portal. | ||
| + | |||
| + | === [[Employee Portal]] === | ||
| + | The Employee Portal is designed for use by end users that are internal to your organization. | ||
| + | |||
| + | === [[Customer Portal]] === | ||
| + | The Customer Portal is designed as an access point for people that are external to your organization. These external users are stored in Hornbill as Contacts. | ||
| + | |}} | ||
| + | {{TOP}} | ||
{{Section| | {{Section| | ||
==Plug-ins== | ==Plug-ins== | ||
| Line 93: | Line 114: | ||
:*[[Service Manager Experimental Features]] | :*[[Service Manager Experimental Features]] | ||
| − | + | --> | |
| − | + | [[Category:HDOC]] | |
| − | [[Category: | ||
Latest revision as of 18:57, 2 May 2024
This document can now be found at its new location in the Hornbill Document Library.
