Service FAQs

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Introduction

Service Manager provides the ability to create and publish FAQ's to the subscribers of Services.

• FAQ's can be created and managed from Service records.
• Each service can have it's own FAQ's which are relevant to it's purpose
• FAQ's can be viewed by the subscribers of a service via both the Customer and Service Portals
• FAQ's can be marked as useful or not by subscribers of the service via both the Customer and Service Portals. A count of all views will be automatically recorded

Creating an FAQ

From the Service form, navigate to the FAQ Tab, and select +NEW FAQ.

• Define the question for the FAQ (how it will appear on the Customer and Service Portals).
• Create the Answer for the FAQ, using the editor to:

• Format the text
• Embed images (multiple)
• Create hyperlinks

• Share links to media (Videos etc)
• Create the FAQ in multiple Languages - If your subscribed users work in multiple languages, define the FAQ in the required languages. The users will see the appropriate language FAQ on the Customer and Service portals based on the language set in their regional settings.

• By default an english version will be created

• Status

• Draft - The FAQ will not be visible on the Customer and Service Portals
• Publish - The FAQ will be visible on the Customer and Service Portals
• Retire - Once created a Retire status will be available, once in the Retire status, the FAQ will not be visible on the Customer and Service Portals