Request List Filters
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Introduction
A variety of filters let you control the information displayed in the Request List and can be used to quickly locate requests. The options for filtering are represented by a number of buttons in the Request List Toolbar. The active filter can be determined by which filter buttons are colored grey.
Status Filter
Links are available for the different statuses. Clicking on any of these links will filter the list by the selected status.
- Total
- New
- Open
- Resolved
- On-hold
Quick Filter
The quick filter is used to refine your list to only show requests that contain the typed text. The fields in the requests which the quick filter used to compare include
- Reference
- Summary
- Details
- Status
- Owner
- Customer
Request Type Filters
The Request Type Filters options are represented by the icons that are associated to each request type.
The available request types include incidents, problems, known errors, changes, and service requests. Depending on the rights you have, there may be one or more of these request types visible. Provided that you have rights to more than one request type, you will also see an 'All' option which will display all requests, independent of the type, in one list.
Group Filters
The Group Filters provide quick access to requests based on the relationship to you or by the teams that you belong to.
- My Requests - Displays requests where you are the owner
- I'm Following - Displays requests that you are following
- I'm a Member - Displays requests that you are a member of
- All My Teams - Displays requests belonging to all of your teams
- All My Services - Displays requests belonging to any of the services your teams support
Included on this list are the names of all the teams that you belong to. Selecting one of the teams in the list will display all requests that are assigned to that team, including requests assigned to you, other team members, or that are assigned to that team but do not have an owner.