Difference between revisions of "Request List"
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| − | + | __NOTOC__[[Home Page]] > [[Service Manager]] > Request List | |
| + | ==Introduction== | ||
| + | The Request List provides the visibility and management of the different request types in Service Manager. This includes Incidents, Service Requests, Problems, and Changes. Each member of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user belongs to. | ||
==Tool Bar== | ==Tool Bar== | ||
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Not all columns can be sorted. Columns that can be sorted are identified by displaying the "hand" mouse pointer when hovering over the column name. | Not all columns can be sorted. Columns that can be sorted are identified by displaying the "hand" mouse pointer when hovering over the column name. | ||
| − | === Scrolling === | + | ===Scrolling=== |
A maximum of 50 requests are loading onto the list at a time. If you have more than 50 these will automatically load as you scroll down the list. By not loading every request at one time, the performance is improved. | A maximum of 50 requests are loading onto the list at a time. If you have more than 50 these will automatically load as you scroll down the list. By not loading every request at one time, the performance is improved. | ||
Revision as of 16:26, 19 January 2015
Home Page > Service Manager > Request List
Introduction
The Request List provides the visibility and management of the different request types in Service Manager. This includes Incidents, Service Requests, Problems, and Changes. Each member of the Service Desk will use the request list to manage their queues. The requests available to each user is determined by the roles and teams that a user belongs to.
Tool Bar
- Multi-Select Options
- Filters
- Print and Export
- Customization
List
Sorting
- Click once on the column name to sort in descending order
- Click a second time and the sort order is reversed
Not all columns can be sorted. Columns that can be sorted are identified by displaying the "hand" mouse pointer when hovering over the column name.
Scrolling
A maximum of 50 requests are loading onto the list at a time. If you have more than 50 these will automatically load as you scroll down the list. By not loading every request at one time, the performance is improved.
The Request List does not include Closed or Cancelled requests. These can only be accessed by creating creating a Customer Filter or by using the Global Search.