Difference between revisions of "Request Details Form Designer"
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== Introduction == | == Introduction == | ||
| − | + | On each request form the ''Details'' section can be configured using the ''Request Details Form Designer'' to manage the available fields within this section. This includes the ability to manage the existing fields, plus allowing you to add custom fields. | |
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Revision as of 19:55, 12 October 2017
| Home > Service Manager > Request Details Form Designer | Index |
IntroductionOn each request form the Details section can be configured using the Request Details Form Designer to manage the available fields within this section. This includes the ability to manage the existing fields, plus allowing you to add custom fields. |
Related Articles |
Managing
- Add new fields with data validation
- Modify fields
- Hide fields
- Move fields
- Remove fields – A custom field can be removed using the remove option. Default fields can’t be removed but can be hidden
Forms which can modified:
- Request Details - It is possible to modify the fields which are used per request type (Incident, Service Request, Change, Problem, Known Error) per Service. This provides you with the ability to specify different fields which can be used / visible / mandatory for the different services you offer. More information on customising the specific forms for each request type per Service can be found here: Services
- Profile Details - It is possible to modify the fields which are used for each co-workers profile sections including Basic details, Job Details, Contact Details, Interests & Expertise, Personal Details.
- Organisation Details - Where you are Supporting external organisations it is possible to modify the Basic Info, Address, and Extra details sections of the Organisation Details forms.
- Amendments to fields are automatically available after an upgrade