Reporting

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Introduction

The Hornbill Administration comes with a powerful, enterprise reporting solution to allow you build and extract the business intelligence that you require. Standard reporting comes as part of the service manager application while the Measures, Widgets, Dashboards and Slideshows features form the Hornbill Performance Analytics package which can be purchased separately.

Features

Measures

In order to provide strategic business intelligence through reporting one of the key requirements is to define measures that are sampled and stored periodically. Once these measures are stored over a period of time the type of reporting possible is expanded considerably and include things like trending, performance measurement against goals and thresholds, and predictions based on historical trends

Widgets

Widgets are provided to create plug in data that can be used to build Dashboards. Some widget types make use of existing measures and provide the ability to display them in a more appealing format. Certain widget types allow you to return and display data based on configuration carried out within the widget.

Dashboards

Dashboards are used to display widget content.

• Slideshows
• Reports