Difference between revisions of "Raising Changes"
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(Created page with "__NOTOC__Home > Service Manager > Raising Changes ==Introduction== Change Management in Service Manager enables customer to manage changes to their IT infra...") |
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#change-requests Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Change Requests|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#change-requests]] | ||
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__NOTOC__[[Main Page|Home]] > [[Service Manager]] > Raising Changes | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Raising Changes | ||
==Introduction== | ==Introduction== | ||
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Changes can be raised in a number of different ways. | Changes can be raised in a number of different ways. | ||
| − | :* An analyst with a minimum of the '''Change Management | + | :* An analyst with a minimum of the '''Change Management User''' role can raise a new Change record from the following places: |
::* The Request List > Using the '''Raise Change''' drop down option next to the '''Raise New''' icon | ::* The Request List > Using the '''Raise Change''' drop down option next to the '''Raise New''' icon | ||
::* Boards > Using the '''Raise Change''' drop down option next to the '''Raise New''' icon | ::* Boards > Using the '''Raise Change''' drop down option next to the '''Raise New''' icon | ||
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Changes can be raised against one or multiple assets during the logging process, by associating them using the '''Assets''' form in '''[[Progressive_Capture_Workflow#Asset_Details| Progressive Capture]]'''. | Changes can be raised against one or multiple assets during the logging process, by associating them using the '''Assets''' form in '''[[Progressive_Capture_Workflow#Asset_Details| Progressive Capture]]'''. | ||
| − | Changes can be routed manually to the Change Management team or a specific individual using the '''Assignment''' form in '''[[Progressive_Capture_Workflow#Analyst_Assignment| Progressive Capture]]''' equally this can be automated using the '''Assign to Team''' or '''Assign to Analyst''' nodes in an underlying '''[[ | + | Changes can be routed manually to the Change Management team or a specific individual using the '''Assignment''' form in '''[[Progressive_Capture_Workflow#Analyst_Assignment| Progressive Capture]]''' equally this can be automated using the '''Assign to Team''' or '''Assign to Analyst''' nodes in an underlying '''[[Service Manager Business Process Workflow|Business Process]]'''. |
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| + | Those with the rights to raise a Change will be guided through a series of definable questions in order to provide the Change Management team with the appropriate information in order to enable them to efficiently assess, accept, prioritise, and move the Change forward. Each customers can configure the Change Management '''[[Progressive_Capture_Workflow|Progressive Capture]]''' to include standard and custom questions which can either be manually assessed on receipt by the Change Management team, or can be automatically assessed by underlying '''[[Service Manager Business Process Workflow|Business Process]]''' rules to orchestrate the Change Management process. | ||
[[Category:Service Manager]] | [[Category:Service Manager]] | ||
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| + | [[Category:HDOC]] | ||
Latest revision as of 22:35, 16 April 2024
This document can now be found at its new location in the Hornbill Document Library.
