Difference between revisions of "Publish Action Item"
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== Features == | == Features == | ||
| − | * Description | + | * Description - The Description is used to provide a friendly description of the issue that the customers may be experiencing. This text is visible to the customer. |
* Include Workaround | * Include Workaround | ||
| − | * Language | + | ** On a Problem Record a temporary workaround can be provided while the investigation is on going. By selecting the ''Include Workaround'' check box, this workaround text will be made available to the customers on the portals |
| − | * Status | + | ** ON a Known Error Record the workaround which is provided in the details of the record will be made available to the customers on the portals |
| − | * | + | * Language - If more than one language is used in Hornbill, an option is available to provide the description of the issue in multiple languages |
| − | + | * Status | |
| + | ** Draft - While in Draft, this published Problem or Known Error is not visible to customers in the Portals. Use this while creating or planning the publishing of a issue. | ||
== Portals == | == Portals == | ||
Revision as of 13:04, 13 April 2016
Introduction
The Publish Action item is a feature of the Problem and Known Error records that allows you to generate a customer friendly definition of the issue and have it published to the portals. The publishing of a Problem or Known Error record gives greater visibility to customers of potential issues that they may experience.
Features
- Description - The Description is used to provide a friendly description of the issue that the customers may be experiencing. This text is visible to the customer.
- Include Workaround
- On a Problem Record a temporary workaround can be provided while the investigation is on going. By selecting the Include Workaround check box, this workaround text will be made available to the customers on the portals
- ON a Known Error Record the workaround which is provided in the details of the record will be made available to the customers on the portals
- Language - If more than one language is used in Hornbill, an option is available to provide the description of the issue in multiple languages
- Status
- Draft - While in Draft, this published Problem or Known Error is not visible to customers in the Portals. Use this while creating or planning the publishing of a issue.
Portals
- Known Issues
- Me Too