Difference between revisions of "Publish Action Item"
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| − | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Workarounds and Known Errors]] > Publish Action item { | + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/publish-action/ Hornbill Document Library]. |
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| + | [[file:hornbill-document-library.png|Publish Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/publish-action/]] | ||
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| + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Workarounds and Known Errors]] > Publish Action item | ||
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== Introduction == | == Introduction == | ||
The Publish Action item is a feature of the Problem and Known Error records that allows you to generate a customer friendly definition of an issue and have it published to the portals. The publishing of a Problem or Known Error record gives greater visibility to customers of potential issues that they may experience. | The Publish Action item is a feature of the Problem and Known Error records that allows you to generate a customer friendly definition of an issue and have it published to the portals. The publishing of a Problem or Known Error record gives greater visibility to customers of potential issues that they may experience. | ||
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| + | == Related Articles == | ||
| + | :* [[Workaround_Action_Item|Workarounds]] | ||
| + | :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | ||
| + | |} | ||
| + | {{#ev:youtube|UAmhOJgiBEE|400|right}} | ||
== Features == | == Features == | ||
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== Administration == | == Administration == | ||
=== Request Configuration === | === Request Configuration === | ||
| − | The Publish Action Item can be made visible or hidden on a per Service Basis. Hiding this Action may be desirable for Services that do not required the ability to publish Problem and Known Error records. View the Request Actions documentation on [[ | + | The Publish Action Item can be made visible or hidden on a per Service Basis. Hiding this Action may be desirable for Services that do not required the ability to publish Problem and Known Error records. View the Request Actions documentation on [[Service Details]] page for more information. |
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| + | [[Category:HDOC]] | ||
Latest revision as of 20:43, 20 February 2024
This document can now be found at its new location in the Hornbill Document Library.
