Difference between revisions of "Publish Action Item"
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| − | + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/publish-action/ Hornbill Document Library]. | |
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| + | [[file:hornbill-document-library.png|Publish Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/publish-action/]] | ||
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| + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Workarounds and Known Errors]] > Publish Action item | ||
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== Introduction == | == Introduction == | ||
The Publish Action item is a feature of the Problem and Known Error records that allows you to generate a customer friendly definition of an issue and have it published to the portals. The publishing of a Problem or Known Error record gives greater visibility to customers of potential issues that they may experience. | The Publish Action item is a feature of the Problem and Known Error records that allows you to generate a customer friendly definition of an issue and have it published to the portals. The publishing of a Problem or Known Error record gives greater visibility to customers of potential issues that they may experience. | ||
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| + | == Related Articles == | ||
| + | :* [[Workaround_Action_Item|Workarounds]] | ||
| + | :* [[Service_Manager_Business_Process_Workflow#Access_Control|Access Control]] | ||
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| + | {{#ev:youtube|UAmhOJgiBEE|400|right}} | ||
== Features == | == Features == | ||
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== Portals == | == Portals == | ||
| − | * Known Issues - Once a Problem or Known Error is published to the | + | * '''Known Issues''' - Once a Problem or Known Error is published to the '''[[Self_Service#Known_Issues|Portals]]''', a new area is made available on the Service Details titled ''Known Issues''. Any customer subscribed to the service that the published Problem or Known Error is raised against will have visibility of the issue. |
| − | * Me Too - For each published issue the customer has the option to | + | * '''Me Too''' - For each published issue the customer has the option to clickon the ''Me Too'' option. This give the customer the opportunity to report that they are also experiencing the issue. When the ''Me Too'' button is clicked, the user is automatically added as a '''[[Connections Action Item|Connection]]''' to the Problem or Known Error as an impacted user. |
== Administration == | == Administration == | ||
=== Request Configuration === | === Request Configuration === | ||
| − | The Publish Action Item can be made visible or hidden on a per Service Basis. Hiding this Action may be desirable for Services that do not required the ability to publish Problem and Known Error records. View the Request Actions documentation on [[ | + | The Publish Action Item can be made visible or hidden on a per Service Basis. Hiding this Action may be desirable for Services that do not required the ability to publish Problem and Known Error records. View the Request Actions documentation on [[Service Details]] page for more information. |
| − | [[Category: | + | --> |
| + | [[Category:HDOC]] | ||
Latest revision as of 20:43, 20 February 2024
This document can now be found at its new location in the Hornbill Document Library.
