Difference between revisions of "Project Manager"

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__NOTOC__[[Main Page|Home]] > Live Chat
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__NOTOC__[[Main Page|Home]] > Project Manager
 
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==Introduction==
 
==Introduction==
Live Chat provides a powerful realtime communications tool allowing you to successfully engage with your end users in a more personal way then the usual communication methods of Email or Raising a Request in Self Service.  
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== Related Articles ==
 
== Related Articles ==
:* [[Navigation]]
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:* [[Live_Chat_Sessions|Managing Live Chat Sessions]]
 
:* [[Live_Chat_Session|Engage in Live Chat Sessions]]
 
:* [[Live_Chat_Portals|Live Chat on Self Service]]
 
 
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{{#ev:youtube|6OulFK-6jiE|400|right}}
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==Features==
 
==Features==
These are the main areas of Live Chat that are accessible from the Live Chat application icon in the left hand application bar. Visibility and access to these different areas are dependant on your level of access.
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:* [[Live Chat Notifications | Real Time Notifications ]]
 
:* [[Live Chat Sessions | Manage Chat Sessions]]
 
:* [[Live Chat Session | Engage in a Chat Session]]
 
:* [[Live Chat Portals | Self Service]]
 
  
 
==Administration==
 
==Administration==
  
 
:* [[Live Chat Administration | Managing Chat Desk]]
 
:* [[Live Chat Roles | Roles]]
 
  
 
==Plug-ins==
 
==Plug-ins==
  
 
* Service Manager
 
* Service Manager
 
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* Document Manager
: With Service Manager installed alongside Live Chat, it is possible to raise requests from a chat session directly linking the request to all of the valuable information captured in the chat session.
 
 
 
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[[Category:Live Chat]][[Category:Videos]]
 

Revision as of 13:54, 29 September 2017

Home > Project Manager

Introduction

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Related Articles

Features

Administration

Plug-ins

  • Service Manager
  • Document Manager