Difference between revisions of "Progressive Capture Workflow"

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__NOTOC__[[Main Page|Home]] > [[Administration]] > [[Workflow]] > Progressive Capture
 
__NOTOC__[[Main Page|Home]] > [[Administration]] > [[Workflow]] > Progressive Capture
 
==Introduction==
 
==Introduction==
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Progressive capture is a new and simple way to improve the way that [[What_are_Requests? |requests]] are handled. ''Service Manager'' uses progressive capture to more effectively handle incoming requests so that they can follow the appropriate process, having first gathered the required information. Progressive capture is primarily used as the first part of your Incident or Request fulfillment process and can be launched by a support analyst when they answer calls or emails, or by a [[What_are_Co-Workers? |co-worker]] when using Self Service.
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Progressive Capture is a graphical workflow tool that provides a new and simple way to define the capturing of information for particular application.  An application that uses uses Progressive Capture will include a number of forms for collecting information related to the application. These forms can be optionally be added, ordered, and branched depending on the information being captured.
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This is done by one or more small forms that collect the relevant information needed in the order required. If you are an administrator you can modify how the supplied progressive capture works by changing the underlying Progressive Capture Flow to gather the data you need for your processes.
 
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[[Category:Administration]]
 
[[Category:Administration]]

Revision as of 13:03, 3 February 2015

Home > Administration > Workflow > Progressive Capture

Introduction

Progressive Capture is a graphical workflow tool that provides a new and simple way to define the capturing of information for particular application. An application that uses uses Progressive Capture will include a number of forms for collecting information related to the application. These forms can be optionally be added, ordered, and branched depending on the information being captured.

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