Difference between revisions of "Problem Records"
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#problems Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Problem Records|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/request-types#problems]] | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
__NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types|Requests]] -> Problem Records | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > [[Service Manager Request Types|Requests]] -> Problem Records | ||
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== Features == | == Features == | ||
| − | === | + | === Process Tracker === |
| − | The | + | The Process Tracker is a graphical representation of the [[Business Process Designer|business process]] that supports the Release process. This is an optional display which uses the stages and checkpoints within a process to visualize the progress. |
| − | * The entire process is displayed as a grey bar with circles representing the different stages | + | :* The entire process is displayed as a grey bar with circles representing the different stages |
| − | * The active stage is represented by a large green circle followed by a connector to the next stage | + | :* The active stage is represented by a large green circle followed by a connector to the next stage |
| − | * The connector will progressively turn green until the next stage is reached | + | :* The connector will progressively turn green until the next stage is reached |
| − | * Checkpoints are displayed below each stage | + | :* Checkpoints are displayed below each stage |
| − | * Grey Checkpoints are yet to be completed | + | :* Grey Checkpoints are yet to be completed |
| − | * Completed Checkpoints are represented with a green | + | :* Completed Checkpoints are represented with a green check mark |
| − | * The | + | :* The Process Tracker shows just the Stages, and when the mouse if moved over the The Process Tracker , the Checkpoints are exposed |
| − | * The | + | :* The Process Tracker can be ''Pinned'' to make the display of the Checkpoints persistent on all Incidents |
=== Request Menu === | === Request Menu === | ||
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=== Timeline === | === Timeline === | ||
The Timeline keeps track of all the history of the request. Comment and collaborate on any update that has been made. | The Timeline keeps track of all the history of the request. Comment and collaborate on any update that has been made. | ||
| − | * Filter the displayed posts and comments based on the post type, using the '''Filter''' option. | + | * Filter the displayed posts and comments based on the post type, using the '''Filter''' option. Filters are persistent between requests so when a filter is applied it will be available on each request until the filters are removed. |
:* Select one or multiple filters, and the filter will persist when viewing any request. | :* Select one or multiple filters, and the filter will persist when viewing any request. | ||
:* The number of filters applied will be displayed against the filter | :* The number of filters applied will be displayed against the filter | ||
| − | :* Remove the filters by '''unselecting''' the filter options | + | :* Remove the filters by '''unselecting''' the filter options or selecting ''All'' |
| + | {{Infobox|'''Following the Timeline''' [[File:timelinefollow.png|right|300px|link=]] | ||
| + | A '''Follow''' option on the Timeline of a request allows anyone that is supporting the request or is a member of the request to receive Hornbill Notifications each time there is an update to the Timeline. Following a Timeline can only be set by the person who wishes to follow the Timeline}} | ||
=== Members === | === Members === | ||
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{{Infobox|'''Notifications''' | {{Infobox|'''Notifications''' | ||
| − | Becoming a member of a request does not automatically enroll the user to receive update notifications. Once the user has access to a request through membership, they can choose to ''Follow'' the Timeline of the request to receive notifications. | + | Becoming a member of a request does not automatically enroll the user to receive update notifications. Once the user has access to a request through membership, they can choose to ''Follow'' the Timeline of the request to receive notifications.}} |
=== Activities === | === Activities === | ||
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[[Category:Service Manager]][[Category:Videos]] | [[Category:Service Manager]][[Category:Videos]] | ||
| + | --> | ||
| + | [[Category:HDOC]] | ||
Latest revision as of 22:12, 18 April 2024
This document can now be found at its new location in the Hornbill Document Library.
