Difference between revisions of "Print Action Item"
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(Created page with "<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> __NOTOC__Home > Service Manager > Printl Action Item ...") |
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| + | This document can now be found at its new location in the [https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/print-action/ Hornbill Document Library]. | ||
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| + | [[file:hornbill-document-library.png|Print Action|link=https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/requests/print-action/]] | ||
| + | <!-- | ||
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<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | <div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;"> | ||
| − | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > | + | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Print Action Item |
</div> | </div> | ||
{|style="width: 100%" | {|style="width: 100%" | ||
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== Related Articles == | == Related Articles == | ||
| − | + | :* [[Incident Requests]] | |
| + | :* [[Problem Records]] | ||
| + | :* [[Service Requests]] | ||
| + | :* [[Change Requests]] | ||
| + | :* [[Release_Requests|Release Requests]] | ||
|} | |} | ||
| − | + | ===Options === | |
[[File:Print_Action_Item.png|right|400px]] | [[File:Print_Action_Item.png|right|400px]] | ||
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| − | |||
Choose which details of the request you wish to print: | Choose which details of the request you wish to print: | ||
| − | * Customer Details / Raised By | + | :* '''Customer Details / Raised By''' |
| − | * | + | :: Depending on request type and if a customer has been associated to a request, this section will show the details of either the customer or the person that raised the request |
| − | * Details | + | :* '''Information''' |
| − | * Questions | + | :: When selected, an additional button is displayed on the form that lets you define what information you would like to include on the printout. This includes Team, Owner, Logged on, Status, Priority, Service, Service Level Agreement, Service Level, Response Target, Resolution Target. |
| − | * Timeline | + | :* '''Details''' |
| + | :: Selecting this will include both the Summary and Description of the request in the Printout. | ||
| + | :* '''Questions''' | ||
| + | :: If selected and if the Questions section is available, this section will be included on the printout | ||
| + | :* '''Timeline''' | ||
| + | :: If Timeline is selected, an additional filter is available to decide which timeline updates you which to print, you the '''Timeline Options''' to set your preferences. This includes only printing updates that are set with the visibility of Customer. | ||
| − | + | === Timeline Options === | |
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| − | |||
when printing the details of the timeline you can choose to include all timeline updates and all updates with any visibility levels or selectively choose the update types and visibility levels to be included when printing | when printing the details of the timeline you can choose to include all timeline updates and all updates with any visibility levels or selectively choose the update types and visibility levels to be included when printing | ||
| − | + | [[File:Print_Timeline_Update.png|right|400px]] | |
'''Timeline Privacy''' | '''Timeline Privacy''' | ||
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Select '''Print''' to see a preview of the request and to print | Select '''Print''' to see a preview of the request and to print | ||
| − | + | --> | |
| − | + | [[Category:HDOC]] | |
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| − | [[Category: | ||
Latest revision as of 22:53, 1 February 2024
This document can now be found at its new location in the Hornbill Document Library.
