Manage Assets

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Adding an Asset

In Service Manager an asset can be added to the asset register in a number of ways:-

1. As a Asset Management admin, you can add assets by selecting Asset Management on the navigation bar and then Manage Assets. Use the ‘New Asset’ symbol, select an asset type and complete the asset details, then click the ‘Create’ button.
2. Upload new and updates to existing assets automatically from 3rd party asset repositories or discovery tools (SCCM, mssql, Mysql etc)
3. Upload your assets from a csv spreadsheet (coming soon...)

• Adding an Asset Manually

To add an asset manually, click the 'New Asset' button from the 'Manage Assets' landing page:


When adding a new asset, the first thing you need to do is select an asset type. The asset type is part of one of the Hornbill asset classes which each have their own extended attributes as well as all of the core shared attributes that all assets have. Selecting different asset types will present you with different fields to complete:

A new asset of type Desktop:


A new asset of type Smartphone:


Depending on which asset type you have selected, various different attributes will be available/unavailable and also mandatory/non mandatory. To configure which attributes are available and are visible/mandatory, please see the documentation on asset type. If all attributes have been marked as visible in the asset type, the following attributes will be visible per section:

General Asset Information


Physical Location Information


Financial Information


Disposal Information


Depreciation Information


As previously mentioned, asset types fall under an asset classes. The following additional attributes are available for each asset class:

Computer System

Computer Peripheral


Mobile Device


Network Device


Printer


Software


Telecoms

• Automated Asset Imports & Updates
• Upload Assets csv (Coming Soon)

Updating/Editing an Asset

To update an asset:-

If you are a Asset Management admin, you can search for an asset using Asset Management on the navigation bar and then Asset Management. Select the asset type or all asset tile to display a list which you can sort by various asset attributes, or use the quick filter to find an Asset by ID, or AssetName. Select the asset that needs updating.

• Edit Asset Attributes

To edit an asset's attributes or asset image, select Edit, Make the changes you need and then select the Save button to confirm the changes.

• Custom Buttons

Add, Edit or Remove custom Buttons on the Asset form by using the Custom Buttons option.

• Add a New Custom Button by giving the Custom Button a name, defining a URL to launch from the button and by adding an asset attribute field as a variable you want to pass to the the URL. Example uses for Asset Custom Buttons may include launching a 3rd party online remote control application, or viewing further asset information held in a 3rd party discovery tool, or simply a link to the vendors website for more information on the asset.

• Linking Assets

Link one Asset to another using the Link Asset option

• Add Attachments

Add attachments to an asset by dragging and dropping the files to upload or by browsing your file repository.

Deleting Assets

Assets can be deleted in two ways:

• If you are a Asset Management admin, you can search for asset using the Asset Management on the navigation bar and then Asset Management. Use the ‘Search Assets’ symbol to display a list which you can sort by name, type or status. Select the trashcan to the right of the asset that needs updating then OK.
• If you are an Asset Management admin, on the Asset lists, you can multi-select assets you want to delete using the tick box next to each asset. By selecting one or ore assets, a delete option will be available on the list header, allowing for the deletion of the selected assets. Selecting Delete, will ask the user to confirm if they want to delete the selected assets before performing the delete action.