Difference between revisions of "Manage Assets"

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== Related Articles ==
 
== Related Articles ==
:* [[Asset Types]]
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:* [[Asset Types|Manage Asset Types]]
 
:* [[Assets]]
 
:* [[Assets]]
 
:* [[Configuration_Manager|Enable Timeline & Activities]]
 
:* [[Configuration_Manager|Enable Timeline & Activities]]

Revision as of 14:50, 26 November 2019

Home > Service Manager > Asset Management > Manage Assets Index

Introduction

The Manage Assets feature provides the options for adding, updating, and removing assets. Asset are managed through an asset list where assets can be searched for, opened, and viewed.

Related Articles

Assets Landing Page

Asset Landing Page

When you first select the Manage Assets option a tiled Assets Landing Page is displayed, showing the different available Asset Classes. Clicking on any of the tiles will display an asset list with all the assets belonging to that class.

The avialable Classes include:

  • All Assets
This will display all assets, independent of there class. The available information in this view will be generic to all asset classes.
  • Computer Peripherals
Keyboards, Monitors, Keyboards, and other types of computer peripherals can be viewed by selecting this option
  • Computer Systems
Servers, Desktop Computers, and other types of computer systems can be viewed by selecting this option
  • General
Assets types that don't fall under the standard classes can be listed here. This may be things like desks and other office equipment.
  • Mobile Devices
Smart phones and tablets are the common types of assets listed here
  • Network Devices
Routers, switches, physical firewalls, and other network devices
  • Printers
Laser, InkJet, scanners, fax machines
  • Software
See a list of software
  • Telecoms
Phone systems, desk phones, and other communication assets



Asset List

The Asset List lets you access all the available assets. A number of features on the Asset List are available to help you locate your assets and view and export information about these assets.

Asset List Download.png

Tool Bar Features

  • Quick Filter

The filter can be used to quickly focus on those asset records that are important to you. The filter will operate on the asset records that appear in the current list and will return records where a match is found in any of the asset attributes.

Please Note - The Quick Filter adheres to a number of rules:
1) To search on the Class-specific attributes of an asset record, you must be viewing a Class-specific list.
2) It will search all asset attributes regardless of whether or not the attribute is displayed in your list view.
3) The filter does not operate on attributes containing a date-time value, state, location type, acq. method, or depreciation method (however sorting on these columns should allow effective identification of the records of interest).

  • Class Selector
Switch between Asset Classes or All assets by selecting the relevant option (Note the list columns will change to reflect those configured for each Asset Class).
  • Add a New Asset
The New Asset button allows for the manual creation of an asset. This button is located on both the Asset Landing Page and the Asset List. Adding an Asset Manually
Information Batch processing or the adding of multiple assets can also be achieved by using the Upload Assets CSV
Information Automated processing using an external data source can be achieved by using the Database Asset Import
  • Export Assets
Export the contents of the Asset list to CSV
  • Choose which of the available columns on the list you wish to export (the available options will be specific to the asset class)
  • Customize Columns
The available columns will be specific to the Asset Type the list is using. The available columns will be a combination of the common attributes which all Asset Types share, and the Type Specific attributes for the selected Asset Type. If choosing to display All Assets only the shared asset attributes will be available to select from.


List Features

  • Column Sorting
Each column header allows the order of the list to be changed by clicking on the title of each column
  • View an Asset
Each Asset in the list contains links to open the Asset Details form
  • Delete an Asset
Using the multi-select check boxes, one or more assets can be selected. Once selected the Delete button becomes available in the Asset List tool bar. Multiple assets can be selected by clicking on one asset, and then while holding down the Shift key and select another asset. All assets between these two assets will be selected and available for deleting.