Difference between revisions of "Live Chat Sessions"

Latest revision as of 20:03, 11 April 2024

Home > Live Chat > Managing Chat Sessions

Introduction

Live Chat sessions are visible from clicking the Live Chat icon in he left hand application menu.

Filtering

The list will show you all of the Chat Sessions with filter on Session Id and User Id it is also possible to filter based on one or more status, this filter is remembered.

Updates

The list will live update when a new session comes in or a sessions status is changed, in the event you are paging through the results a Toast Notice will tell you something has changed and you should refresh the view.

Highlighting

Any sessions with a new badge next to it shows pending sessions that have not yet been responded to by an agent. Sessions marked with an open circle show an active session with no new messages Sessions with a number alongside them show how many messages in them have not been seen by any analyst yet in that session

@@ Line 1: / Line 1: @@
+<div style="border:1px solid #90C0FF; background:#D0E0FF; width:99%; padding:4px; margin-bottom:10px;">
 __NOTOC__[[Main Page|Home]] > [[Live Chat]] > Managing Chat Sessions
-[[File:lc_sessions.png |right|400px]]
+</div>
+{|style="width: 100%"
+|- valign="top"
+|style="width:73%"|
 ==Introduction==
-In Hornbill Live Chat an Organisation is used to send all members a notification when a new chat sessions is started.
+Live Chat sessions are visible from clicking the Live Chat icon in  he left hand application menu.
+|style="width:5%"|
+|
+|style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"|
-=== Configuration ===
+== Related Articles ==
-* Open Hornbill Administration
+:* [[Live_Chat_Session|Engage in Live Chat Sessions]]
-* Click on the Hornbill Live Chat Tile
+:* [[Live_Chat_Portals|Live Chat on Self Service]]
-* Click on Configuration
+|}
-::From here you can select a '''Notification Team''' the drop down shows you all Organisations within the Hornbill System, if you do not already have one with the correct members then take a look [[Organisation | Here]].
+==Filtering==
+[[File:lc_sessions.png |right|400px]]
-===Translations===
+The list will show you all of the Chat Sessions with filter on '''Session Id''' and '''User Id''' it is also possible to filter based on one or more status, this filter is remembered.
-The following translations keys are used to generate the Notification content:
-* guest.com.hornbill.livechat.portals.portal.session.notification.new.content	- '''New Chat Session Has been Started By %1'''
-* guest.com.hornbill.livechat.portals.portal.session.notification.new.title - '''New Chat Session %1 has been started'''
-<span style="color: red">Note: the '''%1''' is both translations is important and used to allow the system to inject the markup to make the name or chat session id clickable.</span>
+==Updates==
+The list will live update when a new session comes in or a sessions status is changed, in the event you are paging through the results a Toast Notice will tell you something has changed and you should refresh the view.
-[[File:Lc_notification_strings.png]]
+==Highlighting==
+Any sessions with a '''new''' badge next to it shows pending sessions that have not yet been responded to by an agent.
+Sessions marked with an open circle show an active session with no new messages
+Sessions with a number alongside them show how many messages in them have not been seen by any analyst yet in that session
+[[Category:Live Chat]]

Difference between revisions of "Live Chat Sessions"

Latest revision as of 20:03, 11 April 2024

Introduction

Related Articles

Filtering

Updates

Highlighting

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