Difference between revisions of "Live Chat Sessions"
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__NOTOC__[[Main Page|Home]] > [[Live Chat]] > Managing Chat Sessions | __NOTOC__[[Main Page|Home]] > [[Live Chat]] > Managing Chat Sessions | ||
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| + | {|style="width: 100%" | ||
| + | |- valign="top" | ||
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==Introduction== | ==Introduction== | ||
Live Chat sessions are visible from clicking the Live Chat icon in he left hand application menu. | Live Chat sessions are visible from clicking the Live Chat icon in he left hand application menu. | ||
| + | |style="width:5%"| | ||
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| + | |style="width:22%; border-style: solid; border-width: 1px; border-color:#e6e6e6; background-color:#f2f2f2;"| | ||
| − | === Filtering | + | == Related Articles == |
| + | :* [[Live_Chat_Session|Engage in Live Chat Sessions]] | ||
| + | :* [[Live_Chat_Portals|Live Chat on Self Service]] | ||
| + | |} | ||
| + | [[File:lc_sessions.png |right|400px]] | ||
| + | ==Filtering== | ||
The list will show you all of the Chat Sessions with filter on '''Session Id''' and '''User Id''' it is also possible to filter based on one or more status, this filter is remembered. | The list will show you all of the Chat Sessions with filter on '''Session Id''' and '''User Id''' it is also possible to filter based on one or more status, this filter is remembered. | ||
| − | + | ==Updates== | |
The list will live update when a new session comes in or a sessions status is changed, in the event you are paging through the results a Toast Notice will tell you something has changed and you should refresh the view. | The list will live update when a new session comes in or a sessions status is changed, in the event you are paging through the results a Toast Notice will tell you something has changed and you should refresh the view. | ||
| − | + | ==Highlighting== | |
Any sessions with a red background is marked to show pending sessions that have not yet be responded to by an agent. | Any sessions with a red background is marked to show pending sessions that have not yet be responded to by an agent. | ||
| − | + | ==Future Features== | |
The following features are planed for future versions: | The following features are planed for future versions: | ||
* Better Customisation of the Session List - More inline with the customisable views in Service Manager | * Better Customisation of the Session List - More inline with the customisable views in Service Manager | ||
Revision as of 08:20, 22 July 2017
IntroductionLive Chat sessions are visible from clicking the Live Chat icon in he left hand application menu. |
Related Articles |
Filtering
The list will show you all of the Chat Sessions with filter on Session Id and User Id it is also possible to filter based on one or more status, this filter is remembered.
Updates
The list will live update when a new session comes in or a sessions status is changed, in the event you are paging through the results a Toast Notice will tell you something has changed and you should refresh the view.
Highlighting
Any sessions with a red background is marked to show pending sessions that have not yet be responded to by an agent.
Future Features
The following features are planed for future versions:
- Better Customisation of the Session List - More inline with the customisable views in Service Manager
- Dashboards - Again more inline with Service Manager personal dashboards