Live Chat Session

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Introduction

In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.

Chat Feed

When a Chat Sessions is created by a user an initial post is made using the following translation:

guest.com.hornbill.livechat.portals.portal.session.initialMessage - Session Created by: %1

When an agent accepts a chat session an initial post is made using the following translation:

guest.com.hornbill.livechat.portals.portal.session.acceptMessage - Welcome, my name is %1 how can i help you today?

When a chat session is closed a post is made using the following translation:

guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1

When the browser is closed on an active chat session a post is made using the following translation:

guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1

Attachments

File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.

Integration

The following content can be embedded in a Chat Session:

• Tweet
• Embedded Images (Copy and Paste)
• YouTube Videos
• Vimeo
• Vine