Live Chat Session

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Introduction

In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.

Configuration

• Open Hornbill Administration
• Click on the Hornbill Live Chat Tile
• Click on Configuration

From here you can select a Notification Team the drop down shows you all Organisations within the Hornbill System, if you do not already have one with the correct members then take a look Here.

Attachments

File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.

Integration

The following content can be embedded in a Chat Session:

• Tweet
• Embedded Images (Copy and Paste)
• YouTube Videos
• Vimeo
• Vine