Live Chat Session

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Home > Live Chat > Chat Session

Lc chatsession.png

Introduction

In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.

Configuration

  • Open Hornbill Administration
  • Click on the Hornbill Live Chat Tile
  • Click on Configuration
From here you can select a Notification Team the drop down shows you all Organisations within the Hornbill System, if you do not already have one with the correct members then take a look Here.

Attachments

File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.

Lc file attachments.png

Integration

The following content can be embedded in a Chat Session:

  • guest.com.hornbill.livechat.portals.portal.session.notification.new.content - New Chat Session Has been Started By %1
  • guest.com.hornbill.livechat.portals.portal.session.notification.new.title - New Chat Session %1 has been started
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