Difference between revisions of "Live Chat Session"
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'''guest.com.hornbill.livechat.portals.portal.session.initialMessage''' - Session Created by: %1 | '''guest.com.hornbill.livechat.portals.portal.session.initialMessage''' - Session Created by: %1 | ||
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When an agent accepts a chat session an initial post is made using the following translation: | When an agent accepts a chat session an initial post is made using the following translation: | ||
'''guest.com.hornbill.livechat.portals.portal.session.acceptMessage''' - Welcome, my name is %1 how can i help you today? | '''guest.com.hornbill.livechat.portals.portal.session.acceptMessage''' - Welcome, my name is %1 how can i help you today? | ||
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When a chat session is closed a post is made using the following translation: | When a chat session is closed a post is made using the following translation: | ||
'''guest.com.hornbill.livechat.portals.portal.session.closeMessge''' - Session Closed By: %1 | '''guest.com.hornbill.livechat.portals.portal.session.closeMessge''' - Session Closed By: %1 | ||
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When the browser is closed on an active chat session a post is made using the following translation: | When the browser is closed on an active chat session a post is made using the following translation: | ||
'''guest.com.hornbill.livechat.portals.portal.session.closeMessge''' - Session Closed By: %1 | '''guest.com.hornbill.livechat.portals.portal.session.closeMessge''' - Session Closed By: %1 | ||
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===Attachments=== | ===Attachments=== | ||
Revision as of 09:39, 25 July 2016
Home > Live Chat > Chat Session
Introduction
In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.
Chat Feed
When a Chat Sessions is created by a user an initial post is made using the following translation:
guest.com.hornbill.livechat.portals.portal.session.initialMessage - Session Created by: %1
When an agent accepts a chat session an initial post is made using the following translation:
guest.com.hornbill.livechat.portals.portal.session.acceptMessage - Welcome, my name is %1 how can i help you today?
When a chat session is closed a post is made using the following translation:
guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1
When the browser is closed on an active chat session a post is made using the following translation:
guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1
Attachments
File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.
Integration
The following content can be embedded in a Chat Session:
- Tweet
- Embedded Images (Copy and Paste)
- YouTube Videos
- Vimeo
- Vine