Difference between revisions of "Live Chat Session"

Revision as of 09:26, 25 July 2016

Introduction

In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.

Chat Feed

When a Chat Sessions is created by a user an initial post is made using the following translation: guest.com.hornbill.livechat.portals.portal.session.initialMessage - Session Created by: %1

When an agent accepts a chat session an initial post is made using the following translation: guest.com.hornbill.livechat.portals.portal.session.acceptMessage - Welcome, my name is %1 how can i help you today?

When a chat session is closed a post is made using the following translation: guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1

When the browser is closed on an active chat session a post is made using the following translation: guest.com.hornbill.livechat.portals.portal.session.closeMessge - Session Closed By: %1

Attachments

File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.

Integration

The following content can be embedded in a Chat Session:

Tweet
Embedded Images (Copy and Paste)
YouTube Videos
Vimeo
Vine

@@ Line 4: / Line 4: @@
 In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.
-=== Configuration ===
+=== Chat Feed ===
-* Open Hornbill Administration
+When a Chat Sessions is created by a user an initial post is made using the following translation:
-* Click on the Hornbill Live Chat Tile
+'''guest.com.hornbill.livechat.portals.portal.session.initialMessage''' - Session Created by: %1
-* Click on Configuration
-::From here you can select a '''Notification Team''' the drop down shows you all Organisations within the Hornbill System, if you do not already have one with the correct members then take a look [[Organisation | Here]].
+When an agent accepts a chat session an initial post is made using the following translation:
+'''guest.com.hornbill.livechat.portals.portal.session.acceptMessage''' - Welcome, my name is %1 how can i help you today?
+When a chat session is closed a post is made using the following translation:
+'''guest.com.hornbill.livechat.portals.portal.session.closeMessge''' - Session Closed By: %1
+When the browser is closed on an active chat session a post is made using the following translation:
+'''guest.com.hornbill.livechat.portals.portal.session.closeMessge''' - Session Closed By: %1
 ===Attachments===