Difference between revisions of "Live Chat Session"
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===Integration=== | ===Integration=== | ||
The following content can be embedded in a Chat Session: | The following content can be embedded in a Chat Session: | ||
| − | * | + | * Tweet |
| − | * | + | * Embedded Images (Copy and Paste) |
| + | * YouTube Videos | ||
| + | * Vimeo | ||
| + | * Vine | ||
Revision as of 09:19, 25 July 2016
Home > Live Chat > Chat Session
Introduction
In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.
Configuration
- Open Hornbill Administration
- Click on the Hornbill Live Chat Tile
- Click on Configuration
- From here you can select a Notification Team the drop down shows you all Organisations within the Hornbill System, if you do not already have one with the correct members then take a look Here.
Attachments
File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.
Integration
The following content can be embedded in a Chat Session:
- Tweet
- Embedded Images (Copy and Paste)
- YouTube Videos
- Vimeo
- Vine