Difference between revisions of "Live Chat Session"

Revision as of 09:16, 25 July 2016

Introduction

In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.

Configuration

Open Hornbill Administration
Click on the Hornbill Live Chat Tile
Click on Configuration

From here you can select a Notification Team the drop down shows you all Organisations within the Hornbill System, if you do not already have one with the correct members then take a look Here.

Attachments

File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.

Integration

The following content can be embedded in a Chat Session:

guest.com.hornbill.livechat.portals.portal.session.notification.new.content - New Chat Session Has been Started By %1
guest.com.hornbill.livechat.portals.portal.session.notification.new.title - New Chat Session %1 has been started

@@ Line 2: / Line 2: @@
 [[File:lc_chatsession.png |right|400px]]
 ==Introduction==
-In Hornbill Live Chat an Organisation is used to send all members a notification when a new chat sessions is started.
+In Hornbill Live Chat a session can be accepted by only one agent but multiple agents can participate if and when required, when a second agent posts a message they are automatically added as a participant.
 === Configuration ===
@@ Line 11: / Line 11: @@
 ::From here you can select a '''Notification Team''' the drop down shows you all Organisations within the Hornbill System, if you do not already have one with the correct members then take a look [[Organisation | Here]].
-===Translations===
+===Attachments===
-The following translations keys are used to generate the Notification content:
+File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.
+[[File:lc_file_attachments.png]]
+===Integration===
+The following content can be embedded in a Chat Session:
 * guest.com.hornbill.livechat.portals.portal.session.notification.new.content	- '''New Chat Session Has been Started By %1'''
 * guest.com.hornbill.livechat.portals.portal.session.notification.new.title - '''New Chat Session %1 has been started'''
-<span style="color: red">Note: the '''%1''' is both translations is important and used to allow the system to inject the markup to make the name or chat session id clickable.</span>
-[[File:Lc_notification_strings.png]]