Live Chat Portals

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Home > Live Chat > Self Service Portals

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Introduction

In Hornbill Live Chat is available in both the Service and Customer portals, an optional popup can be displayed giving quicker access to a chat agent.

Popup

Self Service Popup can be disabled in the Administration Section

Attachments

File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.

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Integration

The following content can be embedded in a Chat Session:

  • Tweet
  • Embedded Images (Copy and Paste)
  • YouTube Videos
  • Vimeo
  • Vine
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