Difference between revisions of "Live Chat Portals"
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===Popup=== | ===Popup=== | ||
| − | Self Service Popup can be disabled in the [[Live_Chat_Administration | Administration Section]] | + | Self Service Popup can be disabled in the [[Live_Chat_Administration | Administration Section]], the popup will not show outside of operational hours or when the desk is set to closed, when busy the end user will be presented with a busy message. |
| − | + | From an active chat session you can click the expand icon to show the chat session in a full screen view. | |
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| − | [[File: | + | [[File:lc_expand_chatsession]] |
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Revision as of 09:49, 25 July 2016
Home > Live Chat > Self Service Portals
Introduction
In Hornbill Live Chat is available in both the Service and Customer portals, an optional popup can be displayed giving quicker access to a chat agent.
Popup
Self Service Popup can be disabled in the Administration Section, the popup will not show outside of operational hours or when the desk is set to closed, when busy the end user will be presented with a busy message.
From an active chat session you can click the expand icon to show the chat session in a full screen view.