Difference between revisions of "Live Chat Portals"

Revision as of 09:45, 25 July 2016

Home > Live Chat > Self Service Portals

Introduction

In Hornbill Live Chat is available in both the Service and Customer portals, an optional popup can be displayed giving quicker access to a chat agent.

Popup

Self Service Popup can be disabled in the Administration Section

Attachments

File attachments that meet the Platform Security Restrictions on Size and Extension can be added to a message and appear to both the Agent and the End User.

Integration

The following content can be embedded in a Chat Session:

Tweet
Embedded Images (Copy and Paste)
YouTube Videos
Vimeo
Vine

@@ Line 4: / Line 4: @@
 In Hornbill Live Chat is available in both the Service and Customer portals, an optional popup can be displayed giving quicker access to a chat agent.
-=== Chat Feed ===
+===Popup===
-When a Chat Sessions is created by a user an initial post is made using the following translation:
+Self Service Popup can be disabled in the [[Live_Chat_Administration | Administration Section]]
-* '''guest.com.hornbill.livechat.portals.portal.session.initialMessage''' - Session Created by: %1
-When an agent accepts a chat session an initial post is made using the following translation:
-* '''guest.com.hornbill.livechat.portals.portal.session.acceptMessage''' - Welcome, my name is %1 how can i help you today?
-When a chat session is closed a post is made using the following translation:
-* '''guest.com.hornbill.livechat.portals.portal.session.closeMessge''' - Session Closed By: %1
-When the browser is closed on an active chat session a post is made using the following translation:
-* '''guest.com.hornbill.livechat.portals.portal.session.closeMessge''' - Session Closed By: %1
-<span style="color: red">Note: the '''%1''' is both translations is important and used to allow the system to inject the markup to make the name or chat session id clickable.</span>
-[[File:Lc_notification_strings2.png]]
 ===Attachments===