Live Chat Administration

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Home > Live Chat > Administration

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Introduction

In Hornbill Live Chat is available in both the Service and Customer portals, an optional popup can be displayed giving quicker access to a chat agent.

Configuration

Setting Default Explanation
Enabled False Enable / Disable Chat functionality in the Self Service Portal
Busy False Manually enable the Busy Message preventing any new sessions
Show Self Service Popup True Enable the Self Service Popup
Notification Team Team used to send New Chat Session Notifications
Maximum Active Channels 5 Maximum number of pending and active sessions, once this number is reached new sessions will be prevented and the customers will be shown a busy message
Operational Calendar Service Level Calendar used to provide working hours for when Self Service Chat is available

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Customisation

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