Difference between revisions of "Live Chat Administration"
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===Configuration=== | ===Configuration=== | ||
| + | |||
| + | {| class="wikitable" | ||
| + | ! style="font-weight: bold;" | Setting | ||
| + | ! style="font-weight: bold;" | Default | ||
| + | ! style="font-weight: bold;" | Explanation | ||
| + | |- | ||
| + | | Enabled | ||
| + | | False | ||
| + | | Enable / Disable Chat functionality in the Self Service Portal | ||
| + | |- | ||
| + | | Busy | ||
| + | | False | ||
| + | | Manually enable the Busy Message preventing any new sessions | ||
| + | |- | ||
| + | | Show Self Service Popup | ||
| + | | True | ||
| + | | Enable the Self Service Popup | ||
| + | |- | ||
| + | | Notification Team | ||
| + | | | ||
| + | | Team used to send New Chat Session Notifications | ||
| + | |- | ||
| + | | Maximum Active Channels | ||
| + | | 5 | ||
| + | | Maximum number of pending and active sessions, once this number is reached new sessions will be prevented and the customers will be shown a busy message | ||
| + | |- | ||
| + | | Operational Calendar | ||
| + | | | ||
| + | | Service Level Calendar used to provide working hours for when Self Service Chat is available | ||
| + | |} | ||
[[File:Lc_administration.png]] | [[File:Lc_administration.png]] | ||
Revision as of 11:08, 25 July 2016
Home > Live Chat > Administration
Introduction
In Hornbill Live Chat is available in both the Service and Customer portals, an optional popup can be displayed giving quicker access to a chat agent.
Configuration
| Setting | Default | Explanation |
|---|---|---|
| Enabled | False | Enable / Disable Chat functionality in the Self Service Portal |
| Busy | False | Manually enable the Busy Message preventing any new sessions |
| Show Self Service Popup | True | Enable the Self Service Popup |
| Notification Team | Team used to send New Chat Session Notifications | |
| Maximum Active Channels | 5 | Maximum number of pending and active sessions, once this number is reached new sessions will be prevented and the customers will be shown a busy message |
| Operational Calendar | Service Level Calendar used to provide working hours for when Self Service Chat is available |
Customisation
