Knowledge Centre

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Introduction

Related Articles [[[Service_Manager_Experimental_Features|Service Manager Experimental Features]]

Knowledge Centre

This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively)

guest.app.experimental.hornbillKnowledgeCentre

• Default is Off
• If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings:

guest.app.knowledge.customer

• Default is Off
• If enabled, shows the relevant knowledge when a user log a new request in the Customer portal

guest.app.knowledge.service

• Default is Off
• If enabled, shows the relevant knowledge when a user log a new request in the Service portal

guest.app.knowledge.user

• Default is Off
• If enabled, shows the relevant knowledge when a user log a new request in the user app