Knowledge Centre
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Home > Service Manager> Knowledge Centre (Experimental)
IntroductionThis feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively). Knowledge is presented in the form of FAQs, Known Issues, Catalog Items and Requests (User app only).
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Enabling the Knowledge Centre
guest.app.experimental.hornbillKnowledgeCentre
- Default is Off
- If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings:
guest.app.knowledge.customer
- Default is Off
- If enabled, shows the relevant knowledge when a user log a new request in the Customer portal
guest.app.knowledge.service
- Default is Off
- If enabled, shows the relevant knowledge when a user log a new request in the Service portal
guest.app.knowledge.user
- Default is Off
- If enabled, shows the relevant knowledge when a user log a new request in the user app