Difference between revisions of "Knowledge Centre"
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Revision as of 20:30, 14 March 2018
Home > Service Manager> Knowledge Centre (Experimental)
Introduction |
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Knowledge Centre
This feature allows agents and customers to be presented with relevant knowledge when using progressive capture in the user app and the customer and service portal (selectively)
guest.app.experimental.hornbillKnowledgeCentre
- Default is Off
- If enabled you will also need to enable which interfaces will see the knowledge centre in progressive capture, this is controlled by the following system settings:
guest.app.knowledge.customer
- Default is Off
- If enabled, shows the relevant knowledge when a user log a new request in the Customer portal
guest.app.knowledge.service
- Default is Off
- If enabled, shows the relevant knowledge when a user log a new request in the Service portal
guest.app.knowledge.user
- Default is Off
- If enabled, shows the relevant knowledge when a user log a new request in the user app