Difference between revisions of "Incident Requests"
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* The entire process is displayed as a grey bar with circles representing the different stages | * The entire process is displayed as a grey bar with circles representing the different stages | ||
| − | * The active stage is represented by a large green circle followed by | + | * The active stage is represented by a large green circle followed by a connector to the next stage |
* The connector will progressively turn green until the next stage is reached | * The connector will progressively turn green until the next stage is reached | ||
* Checkpoints are displayed below each stage | * Checkpoints are displayed below each stage | ||
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* Completed Checkpoints are represented with a green check mark | * Completed Checkpoints are represented with a green check mark | ||
* The Heads-up Display shows just the Stages, and when the mouse if moved over the Heads-up Display, the Checkpoints are exposed | * The Heads-up Display shows just the Stages, and when the mouse if moved over the Heads-up Display, the Checkpoints are exposed | ||
| − | * The Heads-up Display can be 'Pinned'' to make the display of the Checkpoints persistent on all Incidents | + | * The Heads-up Display can be 'Pinned'' to make the display of the Checkpoints persistent on all Incidents |
| − | |||
== Action Bar == | == Action Bar == | ||
Revision as of 15:08, 27 January 2016
Home > Service Manager > Incident Requests
Introduction
The Incident Request form is used to manage an Incident through to resolution. A number of different tools are provided to help you record information against the incident, communicate with the customer, and collaborate with your co-workers.
Features
Heads-Up Display
The Heads-Up Display is a graphical representation of the business process that support the Incident. This is an optional display which uses the stages and checkpoints within a process to visualize the progress.
- The entire process is displayed as a grey bar with circles representing the different stages
- The active stage is represented by a large green circle followed by a connector to the next stage
- The connector will progressively turn green until the next stage is reached
- Checkpoints are displayed below each stage
- Grey Checkpoints are yet to be completed
- Completed Checkpoints are represented with a green check mark
- The Heads-up Display shows just the Stages, and when the mouse if moved over the Heads-up Display, the Checkpoints are exposed
- The Heads-up Display can be 'Pinned to make the display of the Checkpoints persistent on all Incidents
Action Bar
- Information Box
- Customer
- Details
- Assets
- Attachments
- Timeline
- Members
- Activities