Difference between revisions of "Incident Requests"
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__NOTOC__[[Main Page|Home]] > [[Service Manager]] > Incident Requests | __NOTOC__[[Main Page|Home]] > [[Service Manager]] > Incident Requests | ||
== Introduction == | == Introduction == | ||
− | The Incident Request form is used to manage an Incident through to resolution. A number of different tools are | + | The Incident Request form is used to manage an Incident through to resolution. A number of different tools are provided to help you record information against the incident, communicate with the customer, and collaborate with your co-workers. |
== Features == | == Features == |
Revision as of 14:04, 27 January 2016
Home > Service Manager > Incident Requests
Introduction
The Incident Request form is used to manage an Incident through to resolution. A number of different tools are provided to help you record information against the incident, communicate with the customer, and collaborate with your co-workers.
Features
- Heads Up Display
- Action Bar
- Information Box
- Customer
- Details
- Assets
- Attachments
- Timeline
- Members
- Activities