Difference between revisions of "Incident Requests"
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The Incident Request form is used to manage an Incident through to resolution. A number of different tools are provide to record information against the incident, communicate withe the customer, and collaborate with your co-workers | The Incident Request form is used to manage an Incident through to resolution. A number of different tools are provide to record information against the incident, communicate withe the customer, and collaborate with your co-workers | ||
Revision as of 14:04, 27 January 2016
Introduction
Home > Service Manager > Incident Requests The Incident Request form is used to manage an Incident through to resolution. A number of different tools are provide to record information against the incident, communicate withe the customer, and collaborate with your co-workers
Features
- Heads Up Display
- Action Bar
- Information Box
- Customer
- Details
- Assets
- Attachments
- Timeline
- Members
- Activities