ITOM Package Creator Quick Guide

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Introduction Hornbill ITOM provides you with the ability to create your own user-defined packages, of which you can use to create IT Automations and enhance Runbooks processes. This guide will take you through the basics of creating the different types of packages that are available, publishing and executing them. Packages can be as simple operation such as executing an OS command or executable thru to the creation of a complex script. Although no technical skills will be required to follow this guide, further knowledge will in the relevant areas be required in order to use these features successfully.

Related Articles IT Operations Management ITOM Package Library

Package Creator

Packages contain a number of operations that provide some functionality to be used within an IT Automation. In general, the operations contained within a package would relate in some form, i.e AD user management (Create, Delete, Disable, Enable, etc.). However, it is completely up to yourself what operations are contained within a package. You could, for example, have a package called toolbox, which contains operations for User Management, TCP/IP Utilities, File Management etc. This would no doubt become a little confusing and difficult to manage in the long term.

Package operation command types:

Run an OS Command Run a Windows Installer Run a Windows Executable Batch Script

Windows Powershell Powershell Core Linux Shell Script