Glossary of Terms

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Below is a list of terms and definitions as they apply and are used in the context of Hornbill.

A

API: is a term Hornbill tends to use interchangeably when referring to XMLMC or, to describe programming interfaces when referring to external systems

C

Co-worker: Hornbill is a collaboration tool used in business environments, users of Hornbill are known as Co-workers. A co-worker is a user of the system that has been subscribed to the service, can log in and use the features of the system. Co-workers are distinctly different to Guest Users

Collaboration: is the term Hornbill uses to describe the act of people within a company communicating, sharing information and collaborating with each other for the purpose of getting work done. Hornbill brings collaboration to co-workers through technology that brings the concepts and ease of use found in consumer social applications and applies these to the workplace and working practices.

G

Guest: On Hornbill, a Guest is a type of user that has limited access to the functions of the system. Typically guests are contacts external to the organisation using Hornbill but are being in some way served or supported by the -co-workers of the Hornbill system. There is no subscription cost for guest users, the number of which can access the system are for material purposes unlimited.

Guest Access or Guest Portal: is the user interface that guest users can access the Hornbill platform. Just like guest users are distinctly different from Co-worker users, the guest portal is distinctly different from the Hornbill user interface.

H

Hornbill: is the name of our company, its our brand and its our product. We are hornbill.com, you can sign up to hornbill.com

I

IT Service Management or ITSM describes the line of business function that is concerned with running IT operations and delivering IT related services to its organisation.

K

Knowledge Transfer is a general term Hornbill uses to describe the act of transferring knowledge between two or more people thought formal or informal means.

L

Line-of-Business: is the term we use to describe a distinct function within a business that requires bespoke or unique functional capabilities from technology in order to deliver and/or operate their function and deliver against their purpose. Hornbill is a collaboration platform that that can host numerous line of business applications, accessible directly from Hornbills AppStore

S

Switch-on Service or Switch On: The free service and support Hornbill provides you in order to get an instance of Hornbill running and connected to your business systems

SAML 2.0 or SAML: The protocol Hornbill uses to integrate with our customers identity services, auto-provision users and provide Single-Sign-On capabilities

X

XMLMC: is the name we have given to our web services API. The API is uses XML as its message format.

XML: is a industry standard markup language the Hornbill uses extensively throughout the system.